Quantumix 14 - Day Return and Exchange Policy After - Sales Instructions

Dear Customers,

Welcome to purchase Quantumix bento boxes! To ensure your worry - free shopping experience, we specially offer a 14 - day return and exchange policy without reason. The specific details are as follows:

1. Scope of Application

Within 14 days from the date of your receipt of the goods, if you are not satisfied with the purchased bento box for any reason, you can apply for a return or exchange without reason.

2. Requirements for Goods

The bento box applied for return or exchange must be in a brand - new and unused state, with the original packaging, accessories, and tags intact, and without any damage, stains, or conditions that affect secondary sales. If the bento box has been used, has scratches, the packaging is damaged, or the accessories are missing, the return or exchange may not be processed.

3. Application Process

Please log in to quantumixglobal.com within 14 days, enter the "My Orders" page, find the corresponding order, fill in the reason for return or exchange and relevant information as prompted by the system, and then submit the application. Our customer service team will contact you within 1 - 3 working days to confirm the return or exchange matters.

4. Freight Instructions

If the return or exchange is initiated for your personal reasons, the freight for returning the goods shall be borne by you; if there is a quality problem with the goods, we will bear the round - trip freight.

5. Refund Method

After receiving the returned goods and confirming that they are in order, we will process the refund for you in accordance with your original payment method within 3 - 7 working days. In case of special circumstances, the refund time may be slightly delayed, and we will notify you in a timely manner.

Quantumix always puts customer satisfaction first. If you have any questions or need help during the return or exchange process, please feel free to contact us through the customer service email [[email protected]] or customer service phone number [+44 7069605640]. We will serve you wholeheartedly!