Quantumix Website Terms and Conditions
Welcome to the official Quantumix website (quantumixglobal.com). Before using this website and purchasing our products or services, please carefully read the following terms and conditions. By accessing and using this website, you indicate your agreement to be bound by these terms and conditions. If you do not agree with any part of these terms and conditions, please do not use this website.
I. Definitions
- “Website”: Refers to the official website operated by Quantumix, with the website address of quantumixglobal.com.
- “Company”: Namely Quantumix, the entity responsible for operating this website and providing relevant products or services.
- “User”: Refers to an individual or entity that visits this website and may use the website services and purchase products.
- “Product”: Refers to various commodities displayed and sold by the Company on the website.
- “Service”: Includes but is not limited to services such as browsing, placing orders, and consulting provided by the website.
II. Website Use
- Users have the right to browse and use this website for personal non - commercial purposes on the premise of complying with laws, regulations, and these terms and conditions.
- Users shall not conduct any form of malicious attack, tampering, or destruction on the website, nor use the website to engage in illegal or criminal activities or spread harmful information.
- The Company has the right to maintain, update, and modify the website at any time according to operational needs, and users should understand this. In case users are unable to use the website normally due to website maintenance or other reasons, the Company shall not be liable for compensation, but will make every effort to shorten the maintenance time.
III. Product Information and Prices
- The product information displayed by the Company on the website endeavors to be accurate, but information errors or untimely updates cannot be excluded. If any incorrect product information is found, please contact the Company in a timely manner ([email protected]).
- The product prices are subject to the real - time display on the website. Prices may change due to factors such as market fluctuations and promotional activities. When a user places an order, the system will settle according to the price displayed at that time.
- All prices do not include additional fees such as possible transportation costs and taxes. These fees will be calculated separately during settlement and borne by the user.
IV. Orders and Payments
- When a user places an order, it means acceptance of the product price and relevant terms. Once an order is submitted, it cannot be cancelled or modified at will without the consent of the Company.
- Users can make payments through the payment methods provided by the website. After the payment is successful, the order enters the processing process. If there are any problems during the payment process, please contact the Company's customer service in a timely manner.
- After receiving the payment from the user, the Company will arrange for shipment in accordance with the order processing process. If the order cannot be processed normally due to incorrect payment information provided by the user or problems with the payment channel, the Company shall not be liable.
V. Shipping
- The Company provides sea freight as the main shipping method. The specific shipping time depends on factors such as the destination and customs clearance, and generally takes 25-30 working days to complete the transportation. However, shipping delays due to force majeure and other special circumstances cannot be excluded.
- Users should accurately fill in the shipping address and other information when placing an order. Users shall be liable for transportation problems caused by incorrect filling.
- In case of damage or loss of products during transportation, users should contact the Company and the shipping company in a timely manner. The Company will assist users in making claims to the shipping company, but will not assume direct loss compensation within the scope of the shipping company's liability.
VI. Return and Exchange Policy
- The Company provides users with a 14 - day no - reason return and exchange service. Within 14 days after receiving the product, if the user is not satisfied with the product, they can apply for a no - reason return and exchange.
- The returned or exchanged product should keep the original packaging intact, be unused, and not affect secondary sales. Users need to bear the transportation costs generated by returns and exchanges, unless the product has quality problems.
- When applying for a return or exchange, users should contact the Company's customer service via email ([email protected]) or phone (44 7069605640) and operate according to the customer service instructions. After receiving the product that meets the return and exchange conditions, the Company will complete the refund or exchange process within1-3 working days.
VII. Intellectual Property Rights
- All content on the website, including but not limited to text, pictures, trademarks, and logos, is protected by intellectual property laws, and its ownership belongs to the Company.
- Users only have the right to use the website content within the scope permitted by these terms and conditions. Without the written permission of the Company, users shno one is permitted to copy without authorization,disseminate, modify, or use the website content for commercial purposes.
VIII. Privacy Policy
The Company respects user privacy and will collect, use, and protect user personal information in accordance with the formulated privacy policy. The specific content of the privacy policy can be viewed on the website. By using the website, users agree that the Company will process their personal information in accordance with the privacy policy.
IX. Liability Limitation and Exemption
- The Company provides the website and products on an "as is" and "available" basis. It does not guarantee that the website and products fully meet user expectations and is not liable for direct, indirect, incidental, special, or other losses caused by the use of the website or products, except in cases of the Company's intentional or gross negligence.
- The Company shall not be liable for losses suffered by users due to force majeure, network failures, third - party actions, and other unforeseeable and unavoidable reasons that prevent the normal use of the website.
X. Dispute Resolution
- The interpretation and application of these terms and conditions shall be governed by US and Europe.
- In case of disputes between the two parties during the performance of these terms and conditions, friendly consultations shall be carried out first. If the consultations fail, either party may file a lawsuit with the court having jurisdiction.
XI. Other Provisions
- The Company has the right to modify these terms and conditions at any time. The modified terms will be announced on the website. If users continue to use the website after the terms are modified, it means acceptance of the new terms and conditions.
- If any part of these terms and conditions is determined to be invalid or unenforceable, it shall not affect the validity and enforceability of the other parts.
- Contact Information: To contact the Company, you can send an email to [email protected] or call 44 7069605640.
Quantumix